Host Intake
Luna can collect basic property details, contact information, support needs, and preferred callback times.
Airbnb • Short-Term Rental • Property Coordination
Host support that keeps your Airbnb running smoother.
We help Airbnb hosts and co-hosts stay organized with guest messages, cleaner coordination, turnover follow-up, reviews, booking questions, and listing improvements.
Fewer missed messages. Cleaner turnovers. Better guest experience.
Built for Airbnb hosts, co-hosts, short-term rental owners, vacation rental operators, and small property managers.
Meet Luna
Your AI host support assistant.
Luna helps AI Local Assist respond faster, organize host details, explain support options, and route new inquiries to the right next step.
Phone Support Path
We are setting up Luna Receptionist as a tested call path for missed calls, after-hours calls, or a dedicated Grasshopper extension.
Careful Handoff
Luna can summarize each lead for Sal and flag anything that needs a human decision instead of guessing.
What we provide
Property coordination without the chaos.
You keep ownership and final decisions. We help organize the moving parts so guest communication, cleaning, and follow-up do not fall through the cracks.
Guest Message Support
FAQ replies, check-in/check-out instructions, booking questions, and issue escalation using approved host guidelines.
Cleaning Crew Coordination
We can call or text your cleaning crew after checkout, confirm turnover timing, and flag issues before the next guest arrives.
Turnover Tracker
A simple system to track checkout, cleaning status, inspection notes, supply needs, and next check-in deadlines.
Booking Follow-Up
Help with inquiry responses, date-change organization, calendar notes, and reminders for open guest questions.
Review Drafts
Guest review drafts and review request messages prepared for your approval before anything is posted.
Listing Optimization
Listing copy improvements, FAQ cleanup, amenity wording, competitor checks, and pricing direction notes.
Host Playbook
We build your property-specific guide: rules, access steps, parking, Wi-Fi, cleaner contacts, FAQs, and escalation notes.
Monthly Support
Ongoing updates to templates, checklists, guest replies, cleaner workflows, and listing notes as your property changes.
Pricing
Simple monthly support for Airbnb hosts.
Start with setup, then choose whether you want to handle cleaners yourself or have us coordinate the cleaning handoff. Pricing is per property unless noted.
Required setup
Host Coordination Setup
$497 one-time
Build the system first
- Property intake and host playbook
- Guest FAQ and reply templates
- Check-in/check-out message flow
- Cleaner contact and turnover checklist
- Review draft workflow
- Listing improvement notes
- 30-minute handoff call
You handle cleaners
Host Assist Lite
$197 /month
Per property
- Guest reply templates and FAQ support
- Booking inquiry follow-up reminders
- Review drafts
- Listing improvement notes
- Monthly workflow updates
- You coordinate/pay your cleaner directly
We coordinate cleaners
Turnover Coordination
$297 /month
Per property
- Cleaner call/text coordination
- Checkout-to-cleaning handoff
- Turnover status tracking
- Supply or damage issue flagging
- Guest review drafts
- Cleaner fee paid by host or collected upfront
Full support
Host Support Plus
$497 /month
Per property
- Everything in Turnover Coordination
- Guest message support using your approved rules
- Booking inquiry follow-up
- Calendar and date-change organization
- Monthly listing optimization notes
- Priority issue escalation to host
Important: cleaner fees are separate from our coordination fee. Hosts can pay cleaners directly, or cleaning can be billed as a separate pass-through charge collected before the job is booked. We coordinate and support; we do not own the property, employ your cleaners, guarantee cleaner performance, approve refunds, or make major guest/booking decisions without host authorization.
How it works
From scattered messages to a clear host workflow.
- 1Host support call
We learn your property, guest rules, cleaning process, contacts, and current pain points.
- 2Setup
We build your playbook, guest replies, cleaner handoff process, turnover tracker, and review workflow.
- 3Approval
You approve the rules, message style, cleaner process, escalation steps, and what we can handle.
- 4Coordination
We support guest communication and cleaner follow-up based on the plan you approved.
FAQ
Common questions
Can you call or text my cleaning crew?
Yes, with your permission and the cleaner’s contact information. We can confirm turnover timing, follow up after checkout, and notify you if the cleaner reports a problem.
Do you fully manage the property?
We provide coordination support, not full legal property management. You stay in control of major decisions, pricing, refunds, claims, and vendor relationships unless a separate written agreement says otherwise.
Can you answer Airbnb guest messages?
Yes, using your approved FAQ, house rules, check-in details, and escalation instructions. Sensitive issues like refunds, cancellations, damage claims, or exceptions should be approved by the host.
Do you work only in Long Beach?
No. We are based in Long Beach, but much of this support can be done remotely for hosts in Los Angeles, Orange County, Southern California, and beyond.
Do you offer 24/7 emergency coverage?
Not by default. Base support is during listed business hours. After-hours, weekend, or 24/7 coverage can be discussed as a custom add-on.
Share-ready video
Airbnb host support in one quick visual.
Use this TikTok/Reels video to introduce AI Local Assist: guest support, cleaner coordination, check-in help, reviews, and simple monthly packages.
Start here
Request your Airbnb host support call.
Tell us about your property, cleaning process, and guest communication needs. We’ll recommend whether Host Assist Lite, Turnover Coordination, or Host Support Plus fits best.
Call: (562) 501-3622
Email: luno@ailocalassist.org
Setup: $497 one-time
Host Assist Lite: $197/month per property
Turnover Coordination: $297/month per property
Host Support Plus: $497/month per property
Hours: Monday–Friday, 7 AM–5 PM